I am also happy to meet with you in person, or call you to discuss. Because of this, I kindly ask that you review your records and remove this review. Perhaps you have us confused with another company? Google’s Review and Photo Policy states, “Off-topic reviews: Don’t post reviews based on someone else’s experience, or that are not about the specific place you’re reviewing.” You may read these guidlines for yourself on Google’s Policy Page. “Hello _, I’ve checked our database, and we have no record of you as a client, nor do we have documentation of you inquring of our services. Say you have a 1-star rating on Google because this person was leaving a review on behalf of their friend (meaning they didn’t actually experience your service). Here’s an example (feel free to steal/borrow from, honestly!): Another reason to take a calm approach is that others may judge how you operate your business by your feisty response. This will ensure a higher likelihood of them removing the negative review. Even if you’re on the verge of anger with the reviewer, try to remain approachable and honest. Copy the offensive language in the review as it pertains to the Google Review policies, and then paste it into your response to the review.Īs we’ve encouraged you many times before, be genuine in your reply. Flag the review using the icon next to it.Ģ. If you want to get negative reviews removed, consider doing the following:ġ. Google has outlined the specific types of content that they won’t stand for. We’ve had great results with this strategy since it captures the attention of Yelp and Google, compelling them to remove those reviews that clearly violate their guidelines. We suggest copying the guidelines from Google and Yelp in the body of the response. Both of these sites have very clear content guidelines that can be excellent resources when determining which reviews should be removed and how to get those pesky things to go away. We will show you step-by-step how to get a review removed from your Google or Yelp page. Look no further you vigilant online reputation masters! If your Google or Yelp page is plagued by a review that contains false or inappropriate information, you do have options.

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